{"id":12698,"date":"2025-07-11T16:51:03","date_gmt":"2025-07-11T16:51:03","guid":{"rendered":"https:\/\/balai-blanc-eng.miocommerce-sites.com\/frequently-asked-questions\/"},"modified":"2025-07-24T16:11:08","modified_gmt":"2025-07-24T16:11:08","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/balai-blanc-eng.miocommerce-sites.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull orphic-motion-animation has-contrast-color has-text-color has-link-color wp-elements-08951a170cebff419ca40cc8142e7195\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--70);min-height:100px;aspect-ratio:unset;\" data-animation-type=\"fadeIn\" data-animation-distance=\"50\" data-animation-duration=\"300\" data-animation-delay=\"0\" data-animation-trigger=\"30\" data-scroll-behavior=\"playOnView\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-100 has-background-dim has-background-gradient\" style=\"background:linear-gradient(180deg,rgb(255,255,255) 0%,rgba(255,255,255,0.4) 100%)\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"900\" src=\"https:\/\/balai-blanc-eng.miocommerce-sites.com\/wp-content\/uploads\/2025\/07\/-1752252497.jpg\" class=\"wp-block-cover__image-background wp-post-image\" alt=\"\" data-object-fit=\"cover\" srcset=\"https:\/\/balai-blanc-eng.miocommerce-sites.com\/wp-content\/uploads\/2025\/07\/-1752252497.jpg 1600w, https:\/\/balai-blanc-eng.miocommerce-sites.com\/wp-content\/uploads\/2025\/07\/-1752252497-300x169.jpg 300w, https:\/\/balai-blanc-eng.miocommerce-sites.com\/wp-content\/uploads\/2025\/07\/-1752252497-1024x576.jpg 1024w, https:\/\/balai-blanc-eng.miocommerce-sites.com\/wp-content\/uploads\/2025\/07\/-1752252497-768x432.jpg 768w, https:\/\/balai-blanc-eng.miocommerce-sites.com\/wp-content\/uploads\/2025\/07\/-1752252497-1536x864.jpg 1536w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-container-core-cover-is-layout-c31b0537 wp-block-cover-is-layout-constrained\">  <div style=\"height:100px;margin-top:0;\"><\/div>\n\n\n<h1 class=\"has-text-align-center wp-block-post-title\">Frequently Asked Questions<\/h1><\/div><\/div>\n\n\n\n<div style=\"height:var(--wp--preset--spacing--50)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"olympus-faq accelerator\">\n        <div class=\"olympus-faq-item tod-accordion faq closed\" style=\"border-color:var(--wp--preset--color--primary);\">\n        <div class=\"accordion-title\">\n          <h3>How are prices determined?<\/h3>\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" style=\"fill:var(--wp--preset--color--primary);\">\n            <path d=\"M199 401c9.4 9.4 24.6 9.4 33.9 0L425 209c9.4-9.4 9.4-24.6 0-33.9s-24.6-9.4-33.9 0l-175 175L41 175c-9.4-9.4-24.6-9.4-33.9 0s-9.4 24.6 0 33.9L199 401z\" \/>\n          <\/svg>\n        <\/div>\n        <div class=\"accordion-content\" style=\"display:none;\">\n          <p>Each residence is evaluated according to precise criteria (surface area, frequency of visits,\u00a0 preferences and budget). We then create a customized cleaning plan for each customer, according to their needs.\u00a0 Every home is unique.<\/p>\n        <\/div>\n      <\/div>\n        <div class=\"olympus-faq-item tod-accordion faq closed\" style=\"border-color:var(--wp--preset--color--primary);\">\n        <div class=\"accordion-title\">\n          <h3>Why do you recommend an intial cleaning?<\/h3>\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" style=\"fill:var(--wp--preset--color--primary);\">\n            <path d=\"M199 401c9.4 9.4 24.6 9.4 33.9 0L425 209c9.4-9.4 9.4-24.6 0-33.9s-24.6-9.4-33.9 0l-175 175L41 175c-9.4-9.4-24.6-9.4-33.9 0s-9.4 24.6 0 33.9L199 401z\" \/>\n          <\/svg>\n        <\/div>\n        <div class=\"accordion-content\" style=\"display:none;\">\n          <p>Before starting a regular cleaning program, it&#8217;s important to understand that the first visit is very demanding, requiring much more time and effort; justifying the price difference. This process is essential for achieving optimal results.<\/p>\n\n\n<p><\/p>\n        <\/div>\n      <\/div>\n        <div class=\"olympus-faq-item tod-accordion faq closed\" style=\"border-color:var(--wp--preset--color--primary);\">\n        <div class=\"accordion-title\">\n          <h3>Do I need to supply cleaning products or equipment?<\/h3>\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" style=\"fill:var(--wp--preset--color--primary);\">\n            <path d=\"M199 401c9.4 9.4 24.6 9.4 33.9 0L425 209c9.4-9.4 9.4-24.6 0-33.9s-24.6-9.4-33.9 0l-175 175L41 175c-9.4-9.4-24.6-9.4-33.9 0s-9.4 24.6 0 33.9L199 401z\" \/>\n          <\/svg>\n        <\/div>\n        <div class=\"accordion-content\" style=\"display:none;\">\n          <p>All ecological cleaning products will be supplied by Balai Blanc Inc. However, you must provide us with a functional vacuum cleaner to prevent the spread of allergens from one household to another.<\/p>\n        <\/div>\n      <\/div>\n        <div class=\"olympus-faq-item tod-accordion faq closed\" style=\"border-color:var(--wp--preset--color--primary);\">\n        <div class=\"accordion-title\">\n          <h3>Is your residential cleaning service guaranteed?<\/h3>\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" style=\"fill:var(--wp--preset--color--primary);\">\n            <path d=\"M199 401c9.4 9.4 24.6 9.4 33.9 0L425 209c9.4-9.4 9.4-24.6 0-33.9s-24.6-9.4-33.9 0l-175 175L41 175c-9.4-9.4-24.6-9.4-33.9 0s-9.4 24.6 0 33.9L199 401z\" \/>\n          <\/svg>\n        <\/div>\n        <div class=\"accordion-content\" style=\"display:none;\">\n          <p>We strive for excellence and are confident that you will be delighted with our team&#8217;s work. However, if you are not entirely satisfied, please contact us <strong>within 12 hours<\/strong> of our visit. We&#8217;ll assess and rework any job that doesn&#8217;t meet your expectations.<\/p>\n\n\n<p><\/p>\n        <\/div>\n      <\/div>\n        <div class=\"olympus-faq-item tod-accordion faq closed\" style=\"border-color:var(--wp--preset--color--primary);\">\n        <div class=\"accordion-title\">\n          <h3>What should I do with my pets during the cleaning appointment?<\/h3>\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" style=\"fill:var(--wp--preset--color--primary);\">\n            <path d=\"M199 401c9.4 9.4 24.6 9.4 33.9 0L425 209c9.4-9.4 9.4-24.6 0-33.9s-24.6-9.4-33.9 0l-175 175L41 175c-9.4-9.4-24.6-9.4-33.9 0s-9.4 24.6 0 33.9L199 401z\" \/>\n          <\/svg>\n        <\/div>\n        <div class=\"accordion-content\" style=\"display:none;\">\n          <p>We don&#8217;t mind if your pets roam freely around the house during our visit. Just let us know what you recommend, if anything.<\/p>\n        <\/div>\n      <\/div>\n        <div class=\"olympus-faq-item tod-accordion faq closed\" style=\"border-color:var(--wp--preset--color--primary);\">\n        <div class=\"accordion-title\">\n          <h3>How can I change the date of my cleaning appointment?<\/h3>\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" style=\"fill:var(--wp--preset--color--primary);\">\n            <path d=\"M199 401c9.4 9.4 24.6 9.4 33.9 0L425 209c9.4-9.4 9.4-24.6 0-33.9s-24.6-9.4-33.9 0l-175 175L41 175c-9.4-9.4-24.6-9.4-33.9 0s-9.4 24.6 0 33.9L199 401z\" \/>\n          <\/svg>\n        <\/div>\n        <div class=\"accordion-content\" style=\"display:none;\">\n          <p>We suggest you contact us at least <strong>48 hours<\/strong> before the scheduled date. We&#8217;ll do our best to reschedule quickly, depending on availability.\u00a0 Charges may apply for last minute cancellations.<\/p>\n        <\/div>\n      <\/div>\n        <div class=\"olympus-faq-item tod-accordion faq closed\" style=\"border-color:var(--wp--preset--color--primary);\">\n        <div class=\"accordion-title\">\n          <h3>How can I pay for your services?<\/h3>\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" style=\"fill:var(--wp--preset--color--primary);\">\n            <path d=\"M199 401c9.4 9.4 24.6 9.4 33.9 0L425 209c9.4-9.4 9.4-24.6 0-33.9s-24.6-9.4-33.9 0l-175 175L41 175c-9.4-9.4-24.6-9.4-33.9 0s-9.4 24.6 0 33.9L199 401z\" \/>\n          <\/svg>\n        <\/div>\n        <div class=\"accordion-content\" style=\"display:none;\">\n          <p>The full amount of your invoice is payable on the day of the cleaning service. We accept payment by cash, e-transfer and credit card. If you are not available at the time of our visit, please leave payment in an agreed and visible place if paying with cash.<\/p>\n\n\n<p><\/p>\n        <\/div>\n      <\/div>\n  <\/div>\n\n\n<div style=\"height:var(--wp--preset--spacing--50)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":12689,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-12698","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Frequently Asked Questions | Balai Blanc<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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